Visiting someone who has cancer

Masks being re-introduced for all staff, visitors and patients at Sheffield Teaching Hospitals in response to rising COVID cases

From Tuesday 5 July patients, visitors and staff will once again be required to wear a facemask when attending any of Sheffield Teaching Hospitals NHS Foundation Trust’s hospital or community sites.

Masks will be freely available at entrances and on wards/departments for anyone who doesn’t have one with them.

The decision has been taken due to an increase in COVID cases in the community and in admissions of patients with COVID to hospital.

Dr Jennifer Hill, Medical Director (Operations) said: “We have been closely monitoring the COVID situation and although we are sorry that we have had to take this step again, we believe it is important for us to act given the increase in COVID incidence.

“We ask everyone coming onto our sites to please make sure they wear a mask. We are very grateful for the continued public support and will continue to keep the situation under review.”

Patients in Sheffield Teaching Hospitals will be able to have two visitors per visit from Monday 28th March.

Some of the restrictions on visiting at the Northern General Hospital, Royal Hallamshire Hospital, Weston Park Cancer Centre and Jessop Wing will be eased from Monday 28th March following new national NHS guidance and an ongoing review of the current COVID situation and the need to balance this with the impact on patients from not being able to have visitors.

So, from Monday 28th March the visiting arrangements are:

  • Patients will be able to have up to 2 visitors a day. Carers do not count as one of the two visitors and it will be at the wards discretion to allow flexibility if circumstances warrant it.
  • Visitors do not have to make an appointment to visit.
  • Visitors do not have to provide proof of a negative lateral flow test although it is still recommended that they do one if possible.
  • Visiting will be permitted between 8am and 8pm, 7 days a week and there is no time limit on each visit.
  • Please wear a mask unless you have a valid exemption. Masks will be freely available at entrances and on wards/departments should you forget to bring one
  • Visitors must wash their hands on entry/exit to the hospital and ward
  • It is strongly recommended that only those who are fully vaccinated should visit.
  • Visitors with symptoms of Covid/respiratory illness or diarrhoea and vomiting are not permitted to visit.
  • Patients will be asked not to stray from the bedspace of the person they are visiting unless absolutely necessary.

COVID wards

  • Visiting can be allowed for 1 visitor up to 1 hour a day, but it is at the visitors own risk.
  • A surgical face mask must be worn at all times plus/minus apron and gloves dependent on the infection.
  • Visiting must be arranged with the nurse in charge of the ward

Exceptional circumstances guidance still applies to red/outbreak wards, i.e., patients with dementia/end of life/requiring carers must still be supported to receive visitors.

Outpatient appointments

At the moment there is no change to current rules which are that you must come alone to outpatient appointments unless there are exceptional circumstances which you have agreed with us in advance.

Will I have to wear a face covering or mask?

Yes, visitors and staff will be required to wear a facemask. Masks will be freely available at entrances and on wards/departments for anyone who doesn’t have one with them.

Other important information about visiting

What are the exceptional circumstances?

Exceptional circumstances include visiting patients at end of life. If you think you have a different exceptional circumstance, please discuss this with the nurse in charge of the ward over the phone.

What about having someone with me for an outpatient appointment?

Please come alone to outpatient appointments or procedures unless you need assistance

What will happen if I am allowed to visit?

This leaflet explains what will happen when you visit.



Helping you keep in touch with your loved ones in hospital

We understand this is a difficult situation and you want to be close to your loved ones when they are in hospital therefore anyone who wishes to communicate with their relative via an alternative method, such as mobile phone/face time/Skype is welcome to do so. We have free internet access across the Trust for patients to use. We have also provided phones and ipads on all wards for patients to use if the patient doesn’t have their own device.

Contacting the wards by phone:

Each ward has a direct telephone number:

Ward 2 – 0114 226 5307/0114 226 5308
Ward 3 – 0114 226 5304/0114 226 5305
Weston Park Assessment Unit – 0114 226 5333
Teenage Cancer Unit – 0114 226 5728

How to find us

Weston Park Cancer Centre, Whitham Road, Sheffield S10 2SJ

Weston Park Cancer Centre is about a 25 minute walk from Sheffield city centre. Whilst we do have some car parking spaces available at the Centre at busy times it can be difficult to park and so if possible we recommend public transport is the best way to travel to Weston Park Cancer Centre.

We provide clinics and services on several sites so check your appointment letter for the address of the site you need to visit.

We are well served by a number of bus services and close to the tram route. Use Travel South Yorkshire’s  to plan your journey from anywhere in the UK to the Centre.

Click here to find out more about Getting to Weston Park Cancer Centre. 


Please do not bring fresh flowers and potted plants into the hospital as our patients are more prone to infection. If you want to buy flowers, please send these to your friend or relative’s home instead after discharge.

Smokefree site

Weston Park Cancer Centre is proud to be a smokefree site. This means patients, visitors and staff cannot smoke in our buildings or on our grounds (vaping is permitted to support those using it as an aid to quit smoking tobacco). As a leading expert in cancer care, we also support anyone visiting or working in our hospital who wants to stop smoking.  Contact Yorkshire Smokefree  for support to quit smoking:

0800 6120011 (free from landlines)

0330 6601166 (free from most mobiles)


Refreshments are available at the ground floor WRVS snack bar, which sells hot and cold drinks, snacks and confectionary. 

The Dining Room on the 2nd Floor is also open at the following times:

Lunch: 1.00 pm - 1.45 pm

Afternoon Tea: 2.30 pm - 4.30 pm

Evening Meals: 5.30 pm - 7.30 pm

WiFi access & additional facilities

Free guest Wi-Fi wireless internet access is available to all our patients, staff and visitors. The WiFi network is called "Guest-WiFi". To use the WiFi, please read and accept the terms and conditions when prompted by your device.

Please note we are unable to provide technical support for patient and visitor devices. For troubleshooting support visit


Telephones are available on the 2nd, 3rd and 4th floors as well as the ground floor reception area. All phones have been adapted so they can be used by people wearing hearing aids.

HBS Radio

Hospital broadcasting services broadcasts to the hospital community 24 hours a day, 7 days a week. To request a record dial *800 free on your Patientline phone, extension 12719 from an internal telephone or (0114) 2712719 from anywhere else.

Trolley visits

Trolley visits take place on each ward every day selling magazines, newspapers, snacks, drinks, toiletries and stamps.

Scented Garden

A Scented Garden stimulates the senses and provides a relaxing environment for patients and visitors. The garden can be reached by going out through the conservatory from the Main Reception area on the ground floor.